FAQ

What items does New to You Upscale Resale accept?

New to You Upscale Resale gladly accepts clean, quality, new or gently used clothing, furniture, sporting goods, books, housewares, and linens. We also gladly accept clean children's apparel, toys, books, and videos. Please note that we are unable to accept clothing that is missing buttons or has broken zippers, has smoky or musty odors; or toys or games that are missing pieces.

Are there any other items that are not accepted?

Yes, there are. We are unable to accept:

Baby Cribs
Baby Walkers on wheels
Car Seats
Computer Monitors
High Chairs

Non-working appliances
Non-working electronics
Mattresses
Organs
Printers without ink

Strollers
Typewriters
Undergarments
Water beds
Water heaters

Where do I drop off donations?

There are a number of ways to donate items to New to You Upscale Resale.  Items can be dropped off at the store during normal business hours or dropped off at The Master's Academy during normal school hours.  Also, the New to You Upscale Resale truck will be available during morning car line on Tuesdays and Thursdays each week between the hours of 7:00-8:00 a.m.  Another service that is provided is home pick-up.  To schedule a time to have your items picked up, please either call 407-542-3345 or email donate@newtoyouupscale.com.  

Do I have to call or email ahead before donating?

Not necessary.  We will happily accept general donations at your convenience during our normal store hours.  Please just come at your convenience.  However, if you want New to You Upscale Resale to pick up the items at your home, please call 407-542-3345 or email donate@newtoyouupscale.com to discuss possible arrangements. When donating furniture, please consult our list of items we do not accept.

Are donations tax-deductible?

Yes, but IRS regulations state they must be in good to excellent condition to be tax-deductible.

Do you provide a receipt?

Yes. We provide a dated and signed receipt for your donation(s).  However, the value of item(s) will be determined by the donator. 

How do I estimate the value of my donated items?

The best way is to use  the IRS's Charitable Contributions guide.  

What happens to donated items you don’t sell?

Items that New to You Upscale Resale does not sell, for whatever reason, will either be given to other mission organizations or recycled if appropriate.

What do I do if I am interested in volunteering?

Volunteers are the heartbeat of New to You Upscale Resale.  If you or someone you know is interested in volunteering, please contact New to You Upscale Resale by either calling 407-542-3345 or emailing us at info@newtoyouupscale.com.  Serving the community is a great way to get involved, meet new people, and stay active, and there is no better place to serve than New to You Upscale Resale.